If it runs on power and has a screen, we’ve probably fixed it, secured it, or automated it. Business technology is what we do—end to end.
See exactly why Priority 1 IT leaves other IT companies in the dust. Comprehensive, strategic, and relentless—experience the difference of genuinely proactive IT.
Your Trusted Partner in IT Excellence
Fast, Reliable, and Secure IT Solutions Tailored for Your Business
At Priority 1 IT, we deliver comprehensive, standards-driven managed IT services across Australia. Our expert team provides swift, dependable support backed by advanced technology and robust cybersecurity measures. With a focus on speed, structure, and accountability, we ensure your business operates smoothly and securely.
We do that...
365 & Cloud
We’ll supply, manage, and secure your 365 instantly — plus Azure and all your cloud infrastructure.
Business Phones
Cloud phones for modern business — supplied, configured, and fully managed.
Compliance
From ISO and SMB1001 to Essential 8 — we’ve got it covered. For medical centres, we’ll even support your accreditation.
Why Our Clients Keep Coming Back
Michael Industry: Surveying
The IT team always goes above and beyond with any requests and/or support we need. They are committed and efficient in their ability and response to provide us with prompt actions to from our minor IT tech calls to implementing of new tech or systems in our local or remote locations.
Mat Industry: Accounting
Our team was initially hesitant about transitioning from having a full-time IT Manager on-site to fully managed services, but Priority 1 IT has exceeded our expectations and made the switch seamless. Now well into our second year with them, we’ve been continually impressed by their expertise, prompt support, and proactive approach to maintaining and enhancing our IT infrastructure.
Jacob Industry: Manufacturing
We signed a contract with P1 in 2021. We have 4 sub-companies under this umbrella and about 150 employees working in different sites. From Onboarding to this date, P1 has done an incredible job in terms of IT infrastructure management and support. Easy to deal with and quick turnaround times are commendable qualities of P1.
Leanne Industry: Paediatrics
I couldn’t rate Priority 1 IT any higher! The team always goes above and beyond with any requests and/or support we have and/or need. I feel extremely confident in their expertise and would definitely recommend them to any business (medical or other) who needs friendly, capable, timeous and expert IT support.
Jo Industry: Non Profit
Always good turnaround time for IT issues. I like the remote login and time you take to explain how we could potentially fix/adjust things in future.
Michelle Industry: General Medical Practice
The entire team are always willing to help, and the support team give us regular updates if the task is an involved matter. I like the fact that the support costs are captured within the monthly retainer which means we know what our IT costs are for the year. No nasty surprises for support costs.
Julie Industry: Primary Care General Practice
After years of lacklustre I.T. support, we engaged Priority 1 Technology IT to manage our computer hardware and software. We were amazed at how smooth the transition was and how soon we saw the rewards. IT costs dropped immediately and continued to do so over time, as expensive onsite equipment has been gradually replaced with more efficient offsite solutions.
Not All IT Companies Are Created Equal
Features
| Features | Other IT Companies |
|---|---|
| Fast IT Support | ✅ Calls answered in under 30 seconds, emails replied to within 6 minutes. ❌ Endless queues, vague or confusing SLAs, and slow response times. |
| Cybersecurity | ✅ End-to-end cybersecurity for servers, emails, cloud, and endpoints—beyond just antivirus. ❌ Basic antivirus only, leaving you vulnerable everywhere else, or confusing bundles mixing support with security to mask true costs. |
| Automation & AI | ✅ Tailored automation and AI-driven solutions built on Microsoft or custom platforms to fit your unique business. ❌ Yes, we've been meaning to learn about that... |
| Compliance | ✅ Certified in ISO 27001 and ISO 9001, ensuring real compliance and cybersecurity standards. ❌ Generic claims, or irrelevant industry certificates. |
| Comprehensive Fixed Price | ✅ Transparent, comprehensive fixed-price packages. Pay only for what you actually use. ❌ Contracts with many hidden extras or "Concierge IT"—rigid packages loaded with unnecessary features you can't opt-out of, making life easier for them, not you. |
| Project Wait Time | ✅ No delays. Our dedicated team starts your projects immediately. ❌ Long delays and excuses—typically 4-12 weeks wait. |
| Business Alignment | ✅ Proactive quarterly reviews, precise budgeting, and strategic roadmapping to drive business goals. ❌ Infrequent check-ins, generic reviews, and minimal strategic value. |
| Aussie Support | ✅ Entirely Australian-based helpdesk team that understands local business challenges, compliance, and industry demands. ❌ Offshore or outsourced support teams lacking local context and responsiveness. |
| Transparent Reporting | ✅ Clear, easy-to-understand performance and compliance reporting, giving you control and visibility. ❌ Vague, infrequent reporting that keeps you in the dark. |